Return and Exchange Terms

Return Policy

1. Unless otherwise specified, no returns will be accepted.Please read our return policy carefully before ordering.

2. According to the return policy, products ordered by you with quality problems such as defects or damage (not of your own fault), can be returned within seven (7) days from the date of receipt, provided that:  

2.1 The return policy applies;

2.2. The Goods are unused and in the condition they were originally sold, together with all parts and accessories supplied with the Goods, including instructions, certificates, labels, markings, consumables, bags and boxes;

2.3. The packaging of the Goods must be in the condition in which they were delivered to you; and 

2.4. Notify the store by email, phone or WhatsApp for the return request, how to negotiate return the goods 。

3. You agree and accept that acceptance of return is at the sole discretion of the supplier. Under no circumstances will our store accept returns directly to our store, or be responsible for any damages you incur for any reason.

4. If you insist on canceling the entire order and attain a refund, we will charge a handling fee of 5% of the order amount to process your request. Or if you insist on canceling an item in the order, the shop will charge a handling fee of 5% of the item's price and postage to handle your request.

5. The refund will be returned within 3 working days after the goods are recovered and checked.

Replacement Policy

1. Unless otherwise specified, replacement of goods will not be accepted. Please read our replacement policy carefully before ordering.

2. According to the replacement policy, if the product you ordered has a product quality problem such as defect or damage (not of your own fault), or delivered Items not ordered by you, or delivered in an incorrect quantity, replacement may be made within seven (7) days of the date of receipt, provided that: 

2.1. The replacement policy applies;

2.2. The Goods are unused and in the condition they were originally sold, together with all parts and accessories supplied with the Goods, including instructions, certificates, labels, markings, consumables, bags and boxes;

2.3. The packaging of the Goods must be in the condition in which they were delivered to you; and 

2.4. The request for replacement will be made to the store by email, phone or WhatsApp, and how to proceed with replacement. If you choose to send by mail, you will be responsible for the return postage.

3. You agree and accept that the replacement of goods is subject to stock availability.

4. You agree and accept that acceptance of replacement merchandise is at the sole discretion of the supplier. Under no circumstances will the shop be responsible for any damages you incur for any reason.

5. If you insist on canceling the entire order and attain a refund, we will charge a handling fee of 5% of the order amount to process your request. Or you can choose to exchange for other items, if the amount is less than the amount of your order, the store will not refund the difference in cost. If the amount exceeds the amount of your first order, you will need to make up the difference.

6. The replaced item will be returned within 3 working days after the item is recovered and checked.

Last update date: January 24, 2022